REFUND POLICY
Last updated: March 2026
Cyber Eagle Solutions (ABN 55 312 218 017) is committed to delivering
high-quality cybersecurity services and digital products. This Refund
Policy outlines the terms that apply to purchases made through
cybereagle.com.au.
Our refund policy is in addition to, and does not limit, your rights
under the Australian Consumer Law.
1. STRATEGY SESSION ($50)
- The $50 Strategy Session fee is non-refundable once a booking has
been confirmed.
- If you need to reschedule, please do so at least 24 hours before
your scheduled session via the booking link provided in your
confirmation email.
- If Cyber Eagle Solutions cancels or is unable to deliver the session,
a full refund will be issued to your original payment method within
5-7 business days.
- The $50 fee is credited toward any Cyber Eagle Solutions service
engagement commenced within 90 days of the session date.
2. CYBER RISK SCORECARD TOOLKIT (DIGITAL DOWNLOAD)
- Due to the nature of digital products, the Scorecard Toolkit is
non-refundable once the download link has been accessed.
- If you experience a technical issue preventing download or access,
please contact us at support@cybereagle.com.au within 7 days of
purchase and we will resolve the issue promptly.
- If the product is materially different from its description, you may
be entitled to a remedy under the Australian Consumer Law.
- Refund requests must be submitted within 30 days of the original
purchase date.
3. SECURITY QUESTIONNAIRE COMPLETION SERVICE
- Once work has commenced on your questionnaire, refunds are not
available.
- If you cancel before work commences, a full refund will be issued
to your original payment method within 5-7 business days.
- If the completed questionnaire contains material errors attributable
to Cyber Eagle Solutions, we will correct them at no additional
charge.
- Refund requests must be submitted within 30 days of the original
purchase date.
4. CLOUD SECURITY ASSESSMENT
- A full refund is available if you cancel before assessment work
commences.
- Once the assessment has commenced, refunds are not available for
work already completed.
- Where an assessment is partially delivered due to circumstances
attributable to Cyber Eagle Solutions, a pro-rata refund will be
issued at our discretion.
- If the delivered assessment contains material errors attributable
to Cyber Eagle Solutions, we will rectify them at no additional
charge.
- Refund requests must be submitted within 30 days of the original
purchase date.
5. PROFESSIONAL PLAN ($5,000/MONTH) AND ENTERPRISE PLAN ($8,000+/MONTH)
- All monthly retainer engagements require a minimum commitment of
3 months.
- After the minimum commitment period, either party may cancel by
providing 30 days written notice to support@cybereagle.com.au.
- Monthly fees are non-refundable once the billing period has
commenced and work for that period has begun.
- Where Cyber Eagle Solutions is unable to deliver the agreed scope
of services in a given month due to circumstances within our
control, a pro-rata credit or refund will be applied to the
following month's invoice or returned to your original payment
method.
- Cancellation during the minimum commitment period without cause
will result in the remaining months of the minimum term becoming
immediately due and payable.
6. AI SECURITY ASSESSMENT AND OTHER SERVICE ENGAGEMENTS
- Service engagements are governed by the terms agreed at the time
of engagement (Statement of Work or service agreement).
- If no formal agreement is in place, refunds for service engagements
will be assessed on a case-by-case basis.
- Where a service has not yet commenced, a full refund will be issued
upon request within 5-7 business days.
- Where a service is partially delivered, a pro-rata refund may be
offered at Cyber Eagle Solutions' discretion.
- Refund requests must be submitted within 30 days of the original
purchase date.
7. DISPUTES AND CHARGEBACKS
We are committed to resolving any concerns quickly and fairly. Before
initiating a chargeback or payment dispute with your bank or card
provider, we ask that you contact us first at support@cybereagle.com.au
so we can work to resolve the matter directly.
Initiating a chargeback without first contacting us may result in
suspension of your account and access to our services while the dispute
is under review. We maintain detailed records of all service delivery,
communications, and agreements, which will be provided to your financial
institution in the event of a dispute.
8. AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes your rights under the Australian
Consumer Law. If a service fails to meet a consumer guarantee, you are
entitled to a remedy. For major failures, you may choose a refund or
replacement. For minor failures, we will provide a remedy within a
reasonable time.
9. HOW TO REQUEST A REFUND
To request a refund, please contact us at:
Email: support@cybereagle.com.au
Please include your order number, the service or product purchased,
and a brief description of your request. We aim to respond within
2 business days. Approved refunds will be returned to your original
payment method within 5-7 business days of approval.
10. CONTACT
Cyber Eagle Solutions
ABN 55 312 218 017
Tarneit, Victoria, Australia
Email: support@cybereagle.com.au
Website: cybereagle.com.au